Ordering & Support

Orders are currently placed through WhatsApp. Choose your product and colour, then use the product page button to message us. We will confirm your selected option, delivery details and total price before payment.

目前通过 WhatsApp 下单。选好产品与颜色后，点击产品页面的按钮联系我们。付款前，我们会与你确认款式、配送安排及总价。

Shopee and SPayLater are not available yet.

目前尚未开通 Shopee 及 SPayLater。

We accept bank transfers and DuitNow. Credit card payments are not currently supported. Ready-made products require full payment before dispatch; custom projects require a deposit, with the payment arrangement confirmed in your quotation.

接受银行转账及 DuitNow，目前不支持信用卡。现成产品需全额付款后安排出货；定制项目需支付订金，具体付款安排会在报价时确认。

After completing the agreed payment, send your payment receipt to us on WhatsApp to confirm your order. We will provide an official payment receipt. Dispatch timing for ready-made products and the schedule for custom projects are different.

完成约定款项的付款后，请通过 WhatsApp 发送付款凭证，以确认订单。我们会提供正式收款收据。现成产品的出货安排与定制项目的制作进度不同。

For ready-made orders, contact us on WhatsApp before dispatch. Changes to colour or product are subject to availability and confirmation of any price difference. We will notify you when your order has been dispatched.

现成产品请在出货前通过 WhatsApp 联系我们。更换颜色或款式需视库存情况，并确认任何价格差异。订单发出后，我们会通知你。

For custom projects, contact us to discuss the change. We will check what is possible based on the materials and work already arranged, and confirm any revised cost or timeline.

定制项目如需修改，请先与我们讨论。我们会根据已安排的材料与制作进度，确认可调整的内容、费用及所需时间。

We do not accept change-of-mind cancellations after payment, or returns and exchanges because a colour was chosen incorrectly or the product does not fit your space. Please check the product details and measure your space carefully before paying.

付款后不接受因改变主意而取消订单，也不接受因选错颜色或尺寸不适合空间而退换。请在付款前仔细阅读产品资料，并准确测量摆放空间。

This is separate from a wrong item, damage or a product defect. Contact us on WhatsApp about those issues so we can assess the appropriate remedy. This policy does not limit your rights under applicable Malaysian consumer law.

寄错产品、损坏或产品缺陷属于不同情况，请通过 WhatsApp 联系我们，以便检查并安排适当处理。本政策不限制你根据马来西亚适用消费者法律享有的权利。

We currently deliver within Malaysia. Ready-made products are sent by courier with free shipping. Custom projects are assembled by our team and personally delivered, with delivery and installation quoted individually.

目前支持马来西亚境内配送。现成产品以快递寄送并提供免运；定制项目由团队组装后亲自配送，配送及安装费用会按项目另行报价。

For custom projects in Taiping, shipping is free. Customisation and labour fees still apply and will be confirmed in your quotation. Self-collection is not currently available.

Taiping 地区的定制项目免配送费，定制费及人工费仍需支付，并会在报价中确认。目前不提供自取。

For ready-made products, we aim to dispatch within 3–4 working days after payment is completed and your payment receipt is sent to us. This is an estimated dispatch window, not an arrival date. Courier transit time is additional.

现成产品在完成付款并向我们发送付款凭证后，我们会尽量于 3–4 个工作日内发货。这是预计出货时间，并非到货日期；快递运输仍需额外时间。

Custom projects generally require at least one month, as materials may need to be specially sourced or made. The schedule depends on the design, materials and project requirements, and will be discussed individually. Please confirm the latest estimate with us before placing your order.

定制项目通常至少需要一个月，因为材料可能需要特别采购或定制。实际进度视设计、材料及项目要求而定，会逐项讨论。下单前请与我们确认最新预计时间。

The Alumo Pet Bed Frame and Alumo Display Box require self-assembly. The Alumo C-Shape Side Table will arrive partially assembled. These products include the required assembly tools and a product code to access their online assembly guide.

Alumo Pet Bed Frame 和 Alumo Display Box 需自行组装；Alumo C-Shape Side Table 会以部分组装状态交付。这些产品会附所需安装工具及产品代码，用于解锁网站上的组装指南。

For customers in Taiping, assembly and personal delivery can be arranged with us before ordering. The Rolling Storage Stool is not yet on sale; its assembly arrangements will be confirmed before release.

Taiping 地区顾客可在下单前与我们安排组装及亲自送货。Rolling Storage Stool 尚未开卖，组装安排会在推出前确认。

Yes—tell us your target budget, intended use and preferred size. If an initial quotation is above your budget, we can explore changes to the design, configuration or material choices and explain the trade-offs. You do not need to abandon the idea at the first quote.

可以。告诉我们你的目标预算、用途及理想尺寸。如果初次报价超出预算，我们可以一起讨论调整设计、配置或材料，并说明不同选择的取舍，不必因为第一份报价就放弃想法。

We will confirm what is feasible and provide a revised quotation before you decide. The final design and price depend on the agreed requirements and materials.

我们会先确认可行方案，再提供调整后的报价让你决定。最终设计及价格取决于双方确认的要求和材料。

You can contact us about changing panel colours, replacing components or updating parts of your piece. Depending on the work, we can supply replacement parts or discuss an on-site visit. Parts and service are quoted individually, with preferential pricing for returning customers.

日后想更换板件颜色、替换零件或调整部分配置，都可以联系我们。我们可根据工作内容补寄零件，或讨论上门修改。零件及服务会逐项报价，并为回头客提供优惠价格。

On-site work involves service and travel arrangements. We will confirm the scope and charges with you before proceeding.

上门服务涉及工时及交通安排，我们会在进行前与你确认服务范围及费用。

Please check your delivery and contact us on WhatsApp within seven days of receiving it if something is broken, cracked or missing. To help us assess the issue, please send the following:

请在收货时检查产品。如发现破损、裂开或缺件，请在收货后七天内通过 WhatsApp 联系我们，并提供以下资料帮助检查：

For confirmed missing parts or parts broken or cracked during delivery, we send the affected replacement parts and cover their shipping cost. You normally do not need to return the entire product for this process.

确认属于缺件或运输造成的破损、裂开后，我们会补寄相应零件，并承担补寄运费。采用此处理方式时，通常无需退回整件产品。

If you do not have all the requested photos or videos, or discover an issue later, please still contact us. We will review the information available and discuss the appropriate next step. The seven-day reporting request and our parts replacement process do not limit your rights under applicable Malaysian consumer law.

如果没有完整的照片或视频，或较迟才发现问题，也请联系我们。我们会根据现有资料检查并讨论下一步处理。七天内通报的要求及零件补寄流程，不限制你根据马来西亚适用消费者法律享有的权利。

Contact us on WhatsApp with your order details and clear photos or video. If something prevents normal use, explain what happens so we can assess it and discuss the appropriate remedy.

请通过 WhatsApp 提供订单资料及清晰照片或视频。如问题影响正常使用，请说明具体情况，以便我们检查并讨论适当的处理方式。

Normal wear and scratches from use are not included in our free replacement service. If you notice scratches or a finish concern on arrival, send us photos for review rather than assuming it is excluded. An appearance or finish issue is assessed on its circumstances; this does not limit your statutory consumer rights.

使用造成的正常磨损及刮痕不属于免费更换服务范围。如果收到时已发现刮痕或表面问题，请提供照片让我们检查，不必自行认定无法处理。外观及表面问题会按实际情况评估，不影响你的法定消费者权利。

We do not offer a separate fixed-term commercial warranty. You can still contact us about delivery damage, missing parts, a wrong item or a product defect. This does not affect your rights under applicable Malaysian consumer law.

我们没有另外提供固定期限的商业保修。运输损坏、缺件、寄错产品或产品缺陷，仍可联系我们处理。这不影响你根据马来西亚适用消费者法律享有的权利。

For maintenance, wear or later changes to your piece, replacement parts and repair assistance can be quoted separately.

日后保养、使用磨损或产品调整所需的替换零件及维修协助，可另外询价。

Yes. Acrylic panels, connectors, screws, castors, cushions and cushion covers can be purchased separately. Send us your product details and the part you need so we can confirm compatibility, availability and price.

可以。亚克力板、连接件、螺丝、轮子、床垫及床垫套均可单独补购。请告诉我们产品资料及所需零件，以便确认是否适配、供应情况及价格。

We also offer repair, reassembly and panel replacement assistance. Labour, travel and transport arrangements are quoted for the work required, with preferential pricing for returning customers. Contact us about your product for the applicable support arrangements.

我们也提供维修、重新组装及更换板件的协助。工时、上门及运输安排会按所需工作报价，并为回头客提供优惠。请联系我们确认适用于你产品的售后安排。

WhatsApp is our main channel for orders and after-sales support. We are a small team and may not be available for an immediate reply. Send your questions, product or order details and any relevant photos in one message where possible. We will respond as soon as we can; response times may vary.

下单与售后主要通过 WhatsApp 联系。我们是小团队，未必能够即时回复。你可以尽量一次提供问题、产品或订单资料，以及相关照片。我们会尽快回复，实际回复时间可能有所不同。